Dun & Bradstreet (Singapore) Customer Satisfaction Survey 2014

Company Name:
 
Name of person doing Survey:
 
Q1. Taking all aspects of your relationship with D&B/Partner into consideration, overall I am satisfied
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
Q2. I am likely to recommend D&B/Partners to others
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
Q3 How much do you agree or disagree with the following statements about D&B/Partner?
 
a. D&B/ partner products& services provide value to my business
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
b. The sales support provided by D&B/ partner is excellent
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
c. The customer service provided by D&B/ partner is excellent
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
d. D&B/ partner is responsive to my data quality questions/concerns
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
e. D&B/ partnerís data and analytics allow me to make insightful decisions
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
Q4. Thinking about D&Bís global data & analytics strategy, how much do you agree or disagree with the following attributes describing D&B?
 
a. Leader of industry
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
b. Accurate information
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
c Complete information
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
d. Advanced analytic offerings
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
e. Superior predictive capabilities
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I Don't Know
 
Q5. In the next 1-2 years, what business challenges can D&B help you to address?
 
Q6. Do you have any additional feedback that you would like to share?