Dun & Bradstreet (Singapore) Customer Satisfaction Survey 2015

Company Name:
 
Name of person doing Survey:
 
Q1. Taking all aspects of your relationship with D&B/Partner into consideration, how satisfied are you overall with D&B/Partner
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)

 
Q2. How likely are you to recommend D&B/Partners to others
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)

 
Q3. You selected (insert response from Q2) for likelihood to recommend D&B/Partners. What is the primary reason for your


 
Q4 How much do you agree or disagree with the following statements about D&B/Partner?
 
a. D&B/ partner is a trusted partner
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
b. I am familiar with D&B's data strategy road map
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
c. The sales support provided by D&B/ partner is excellent
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
d. The customer service provided by D&B/ partner is excellent
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
e. D&B/ partner's products & services are well aligned to support my business
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
f. D&B/ partnerís data and analytics allow me to make insightful decisions
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
g. D&B/ partner is responsive to my data quality questions/concerns
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)

 
Q5. Thinking about D&Bís global data & analytics strategy, how much do you agree or disagree with the following attributes describing D&B?
 
a. Leader of industry
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
b. Accurate information
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
c Complete information
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
d. Advanced analytic offerings
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
e. Best-in-class predictive capabilities
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
f. Superior global information
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)

 
Q6. What other sources are you or your company using for (risk management information, sales & marketing information)?


 
Q7. Please rate D&B overall compared to other providers you are using:
 
a. Price to value alignment
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
b. Global information
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)
 
c Insight delivery
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)

 
Q8. In the next 1-2 years, what business challenges can D&B help you to address?


 
Q9. Do you have any additional feedback that you would like to share?