Dun & Bradstreet (Singapore) Customer Satisfaction Survey 2016

Company Name:
 
Name of person doing Survey:
 
Q1. Taking all aspects of your relationship with Dun & Bradstreet/ Partner into consideration, how satisfied are you overall with Dun & Bradstreet/ Partner
Not at all satisfied (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely satisfied (10)

 
Q2. How likely are you to recommend Dun & Bradstreet/ Partners to others
Not at all likely (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Extremely likely (10)

 
Q3. You selected (insert response from Q2) for likelihood to recommend Dun & Bradstreet/ Partners. What is the primary reason for your selection?


 
Q4 How much do you agree or disagree with the following statements about Dun & Bradstreet/ Partner?
 
a. Dun & Bradstreet/ Partner is a trusted partner
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
b. The sales support provided by Dun & Bradstreet/ Partner is excellent
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
c. The customer service provided by Dun & Bradstreet/ Partner is excellent
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
d. Dun & Bradstreet/ Partner's products & services are well aligned to support my business
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
e. Dun & Bradstreet/ Partnerís data and analytics allow me to make insightful decisions
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
f. Dun & Bradstreet/ Partner is responsive to my data quality questions/concerns
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)

 
Q5. How much do you agree or disagree with the following attributes describing Dun & Bradstreet?
 
a. Leader of industry
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
b. Accurate information
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
c Complete information
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
d. Advanced analytic offerings
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)
 
e. Best-in-class predictive capabilities
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree
 
f. Superior global information
Completely disagree (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Completely agree (10)

 
Q6. Please rate Dun & Bradstreet overall compared to other providers you are using:
 
a. Price to value alignment
Much worse (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Much better (10)
 
b. Global information
Much worse (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Much better (10)
 
c Insight delivered
Much worse (0) (1) (2) (3) (4) (5) (6) (7) (8) (9) Much better (10)

 
Q7. What other sources are you or your company using for (risk management information, sales & marketing information)?


 
Q8. In the next 1-2 years, what business challenges can Dun & Bradstreet help you to address?


 
Q9. Do you have any additional feedback that you would like to share?